I have filed a complaint with the BBB and have also sent an email to the operations manager in hoping to come to some sort of resolution. CFV has many rentals, this one has been singled out several times that I have read since I returned from my trip. After I have read 2 more reviews on the cabin we were supposed to have I wondering now what the real problem was with Mountain Seduction. That’s really not good a way to make up for their issue. The only resolution I got was a 15% off my next rental. I see where this has happened with guests several times. After reading some reviews on the internet I am wondering if they do this often. They should’ve busted their chops to make this up to us by going above and beyond. They felt that by giving us another cabin that was $ 25 more was acceptable. So do you see that I was stuck here? We had no choice. I asked if we could get a refund and go elsewhere, again no. She told me to go check the cabin out and if I didn’t like it to come back. I asked if they could comp up some attraction tix since we lost the pool, again no. I asked if I could be re imbursed for charcoal supplies, she said no. Upon check in with Kay I asked about the grill. We lost our privacy and space and had 4 – 5 people sharing one bathroom. I had one child who had to sleep in a chair because we could not pair kids of opposite sex together in bed. Rocking chairs were broken outside and the house overall just wasn’t that clean.
CABIN FEVER VACATIONS COM TV
If you call a couch, big screen tv and family room a theater room then I beg to differ on that as well. They advertise that Moonlit has a theater room. I am uncertain as to why Moonlit Hideaway was more-the other had a community pool and more amenities. It was much, much smaller, did not seat our entire family, slept only 8 instead of 16 and had 2 decks instead of 3, and 2 bathrooms instead of 3. She phoned me later that afternoon to tell me we could all use a pool about 4 – 5 miles away, not convenient! Second, the new cabin an «upgrade» or so she said. For us, with kids, this was a HUGE part of our entertainment. First, no community pool in the neighborhood. She was very apologetic but the bottom line was our families did not get what we rented. I immediately asked to speak to Kay, the manager. I told her how unhappy I was, called our other family and proceeded to head to Pigeon Forge. I was very upset and this certainly tainted the beginning of our trip. Fast forward to last Monday, July 6 and imagine my total shock when I get a call from the Manager telling me the cabin we rented was not going to be available.(Mountain Seduction) Both of our families were already en route to Pigeon Forge. Two years ago they called me to tell me the cabin I had rented was no longer available and while they recommended another cabin we ended up getting one we picked but was not in the area we wanted and was pretty far from the attractions (about 30 min) we had small kids in the other family so this was hard to come back and forth. We were even given a discount by them for our trouble with cabin fever. **If you’d like an amazing experience all around, I highly recommend Timber Tops for booking.
It is apparent that the management staff at Cabin Fever does not care at all about their guests or their company. We asked for our money back, packed up our stuff, and moved on to a beautiful cabin with a company called Timber Tops.
We went to the office in the morning, just looking for an apology, and once again encountered the most unprofessional management. The place was not nearly as nice as it appears in the photos. Kitchen was missing essential items that we had been counting on using that night.
CABIN FEVER VACATIONS COM CODE
After 30 minutes of trying to unlock it, and speaking to the most unprofessional, rude «supervisor» Kim, we were given an alternate code and made our way inside. We arrived to our cabin at 11: 30 PM, in the complete darkness because they did not leave the porch light on for us, only to find that they had given us the wrong code to unlock the door.
This company does not deserve even one star.
0 kommentar(er)
